Row 7493

Row ID: 7493 | Dataset Entry | Axioma AXP Content Repository

Content Data

This page contains data entry 7493 from the Axioma AXP content repository. The structured data below represents the complete record for this entry.

Hey everyone, I just got a BitBox02 BTC-only version, and it arrived with some cosmetic defects (cracks/scratches). I reached out to their support, and they admitted it's a production issue affecting all units right now. They offered a 20 EUR refund but said replacing it isn't an option until the issue is fixed.

I know it's just cosmetic, but I’m not comfortable storing my life savings in something that's not pristine. I asked if they could replace it once the production problem is resolved, but no luck so far.

Anyone else dealt with this? How did you handle it? Is it reasonable to push for a replacement later? Any advice on getting them to see my point?

**UPDATES:** **5/16/24: They emailed me saying they'll send a replacement once the manufacturing issue is resolved.** **No ETA as of yet.**

**5/22/24: Still no update**

[Damaged bitbox02](https://preview.redd.it/in8emmmx9s0d1.png?width=602&format=png&auto=webp&s=26e75460b2141f7ef2857b958059eee5c77f06b0)

https://preview.redd.it/wbvn51f6r61d1.png?width=1173&format=png&auto=webp&s=4e2160f551b2687c3e71ab3fb973e61aebd2ea0c

After I made this reddit post:

https://preview.redd.it/c1egk4r7r61d1.png?width=1179&format=png&auto=webp&s=a9540f1cea4199771abc06d98ff8db47923dcfed

FieldValue
text Hey everyone, I just got a BitBox02 BTC-only version, and it arrived with some cosmetic defects (cracks/scratches). I reached out to their support, and they admitted it's a production issue affecting all units right now. They offered a 20 EUR refund but said replacing it isn't an option until the issue is fixed. I know it's just cosmetic, but I’m not comfortable storing my life savings in something that's not pristine. I asked if they could replace it once the production problem is resolved, …
label r/bitcoin
dataType post
communityName r/Bitcoin
datetime 2024-05-16
username_encoded Z0FBQUFBQm5LakwzdU1aQmQwNUNwdklqN3ZlQVRlcURrVUFJUjFCal9zRE5uM0FZN2RUUlNocDRCY2FKVmpta3ZfdHpCODNOeG10elBvLUxlMDNQNDJPbnpxUWI3T1JiQkZ0ZDFwaHUwSVY4YlotOXVNNlIybHM9
url_encoded Z0FBQUFBQm5Lak9IRndFN3hEZG1kUXBLZGF2OWpJVmRFdXN0NzJtSTFQcG9pQVd0QWVSWTBFdWE1eHAwanVHRVNaWk00REhmMmVsTlctNlNwTmRodl9ZUDRmajl0dWd5al9sREdEODNqcFVwcXR2ZGlpXzhwOThoelhzb0dKY2RMVTloSDlTS1phbHVlNnN5dDViQkxwZFJ3WU5vM2t6N1ltbGZ6VTVlM1VDWEZhLW5GUkVKWjJ6RVBldXMxVnAwSGNjNlJsZlpZVHhZRWYyLVQ0bzBnSmNtcTJDcUM0bTdNQT09

Raw Record

{
  "text": "Hey everyone,  \nI just got a BitBox02 BTC-only version, and it arrived with some cosmetic defects (cracks/scratches). I reached out to their support, and they admitted it's a production issue affecting all units right now. They offered a 20 EUR refund but said replacing it isn't an option until the issue is fixed.\n\nI know it's just cosmetic, but I’m not comfortable storing my life savings in something that's not pristine. I asked if they could replace it once the production problem is resolved, but no luck so far.\n\nAnyone else dealt with this? How did you handle it? Is it reasonable to push for a replacement later? Any advice on getting them to see my point?\n\n**UPDATES:**  \n**5/16/24: They emailed me saying they'll send a replacement once the manufacturing issue is resolved.**  \n**No ETA as of yet.**\n\n**5/22/24: Still no update**\n\n[Damaged bitbox02](https://preview.redd.it/in8emmmx9s0d1.png?width=602&format=png&auto=webp&s=26e75460b2141f7ef2857b958059eee5c77f06b0)\n\nhttps://preview.redd.it/wbvn51f6r61d1.png?width=1173&format=png&auto=webp&s=4e2160f551b2687c3e71ab3fb973e61aebd2ea0c\n\nAfter I made this reddit post:\n\nhttps://preview.redd.it/c1egk4r7r61d1.png?width=1179&format=png&auto=webp&s=a9540f1cea4199771abc06d98ff8db47923dcfed",
  "label": "r/bitcoin",
  "dataType": "post",
  "communityName": "r/Bitcoin",
  "datetime": "2024-05-16",
  "username_encoded": "Z0FBQUFBQm5LakwzdU1aQmQwNUNwdklqN3ZlQVRlcURrVUFJUjFCal9zRE5uM0FZN2RUUlNocDRCY2FKVmpta3ZfdHpCODNOeG10elBvLUxlMDNQNDJPbnpxUWI3T1JiQkZ0ZDFwaHUwSVY4YlotOXVNNlIybHM9",
  "url_encoded": "Z0FBQUFBQm5Lak9IRndFN3hEZG1kUXBLZGF2OWpJVmRFdXN0NzJtSTFQcG9pQVd0QWVSWTBFdWE1eHAwanVHRVNaWk00REhmMmVsTlctNlNwTmRodl9ZUDRmajl0dWd5al9sREdEODNqcFVwcXR2ZGlpXzhwOThoelhzb0dKY2RMVTloSDlTS1phbHVlNnN5dDViQkxwZFJ3WU5vM2t6N1ltbGZ6VTVlM1VDWEZhLW5GUkVKWjJ6RVBldXMxVnAwSGNjNlJsZlpZVHhZRWYyLVQ0bzBnSmNtcTJDcUM0bTdNQT09"
}
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